Returns & Refunds

Change-of-mind returns

You may notify us that you wish to return your order within 14 days of receiving it. You then have 14 days from notifying us to send eligible products back to us.

We accept change-of-mind returns of unopened, unused pouches with the original seal intact. If your order contains more than one pouch and you have opened one, you may still return the remaining unopened and sealed pouches.

For health and hygiene reasons, we cannot accept a change-of-mind return of a food pouch once its seal has been broken.

You are responsible for the direct cost of returning change-of-mind purchases. We recommend using a tracked postal service, as returned products remain your responsibility until received by us.

How to make a return

1. Contact us using our contact form within 14 days of receiving your order and tell us you wish to make a return.
2. We will provide the return address and instructions.
3. Send the eligible unopened and sealed products back to us within 14 days of notifying us.
4. Once received, we will inspect the return and process the applicable refund.

Damaged, faulty or incorrect orders

Please contact us as soon as possible if an item is damaged, faulty or incorrect so that we can put things right. Please retain the product and packaging, as we may ask for photographs or other information.

Where goods are faulty, damaged or not as described, your statutory consumer rights apply and you will not be responsible for the cost of an eligible return.

Non-returnable change-of-mind items

• Food pouches where the seal has been broken
• Opened or partially used pouches
• Gift cards

Exchanges

We do not currently offer direct exchanges. If you would like a different product or flavour, return any eligible products for a refund and place a new order.

EU customers

If your order is delivered within the European Union, you generally have a statutory right to withdraw from an online purchase within 14 days of receiving the goods, subject to applicable exceptions.

For health and hygiene reasons, sealed food products that have been unsealed are not eligible for a change-of-mind return where the statutory exception applies.

You are responsible for the direct cost of returning change-of-mind purchases. This does not apply where goods are faulty, damaged or incorrect.

Refunds

Once we have received and inspected your return, we will confirm your refund.

Approved refunds will be made to your original payment method. Please allow up to 10 business days after processing for the refund to appear, depending on your bank or payment provider.

Your statutory consumer rights are not affected by this policy.